FYI Friday - Exploding Teeth

Ouch.
You're welcome.

Rooms To Go Seriously Sucks

Qun ordered a bunk bed for her child. She wanted to use the trundle drawer for storage, so she didn't get a third mattress. When it was delivered, the men told us the third mattress had been sent. They would not let her refuse delivery of it and said she would have to schedule for it to be picked up.

Shortly after the delivery men left, she got a call from customer service. Since her English is limited, she had me talk. I was transferred to the store she had ordered from, and was told it would be the 30th before the extra mattress could be picked up. I asked to have it happen sooner since we have no room to store the mattress. Since the lady told me it was impossible, I asked for a manager. (Please note that I wasn't upset at this point.)

So the manager came on the line and she cut me off almost immediately, saying the first lady had told her what the problem was. She said it's store policy to not do returns once delivery had been accepted. She said they were doing us a favor by taking back the mattress my friend hadn't ordered in the first place.

I started to explain to the manager that we had not been allowed to refuse delivery of the extra mattress - that the men wouldn't put it back on the truck. She cut me off again. Then she said, "Well, my dear, we are a showroom, not a warehouse." She was very condescending. Then she said, "If the 30th doesn't work for you, we can make it for a later date when someone will be home." I told her the date wasn't the issue, that a lot of people live here and someone is always home, the issue was a superfluous mattress we have nowhere to store.  She repeated that they didn't have to take it back at all. This is where I started to get upset.

She said she could email "corporate" and have them call. I gave her my name and number, pointed out that my friend was having me deal with this because of her limited English. This is where I got really upset.

The manager tried to quiz me about how my friend and I were "associated." It got weird.

Manager: Who is Qun Li?
Me: The lady who ordered the bunk bed.
Manager: But who is she?
Me: She ordered the bunk bed.
Manager: But who is she?
Me: Look, Qun is my friend who ordered the bunk bed. Her English is very limited.
Manager: Who are you?
Me: I'm Dorothy. I gave you my name when you took down my phone number.
Manager: But who are you?
Me: I just told you.
Manager: But how are you associated with Qun?
Me: Associated? She is my friend. We live in the same house. She doesn't speak good English. I've told you all of this already. Please just have someone get in touch with us.

It was ridiculous. And very off putting. I can understand questions like that when I help her go to the doctor, but from a furniture store? Seriously?

I emailed customer service, and got a response that confirmed the pick up date. The manager's nastiness wasn't even addressed.

So, now I'm so mad i could spit, and there is a mattress blocking the children's access to the piano until the 30th.

Grrrr.

FYI Friday - Diamonds to Graphite

So I guess technically it would be possible to write a letter with an engagement ring?

You're welcome.

FYI Friday - Mosquito Killers

You're welcome.

FYI Friday - Jaywalking

You're welcome.